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Graduates
Gavin Zeng
BS in Interaction Design — Interaction DesignCourse:
TDS-350A-01 TS: Designing AI-Driven
Faculty:
Firunts, Mashinka / Sheller, Christine M.
Term:
2025 Fall
Collaborators:
Jerry Cai / Amber Wang / Mona Wang
ScreenBridge
ScreenBridge is a service system designed to guide individuals from initial awareness to completed lung cancer screening. Rather than focusing on a single interface, the project addresses the fragmented nature of healthcare access by connecting physical touchpoints, human support, and digital tools into a continuous journey.
By integrating community-based engagement, guided assistance, and personalized planning, ScreenBridge helps users navigate uncertainty, build trust, and take actionable steps toward early detection.
Process:
This project began with primary and secondary research into barriers surrounding lung cancer screening, including interviews with stakeholders, healthcare professionals, and potential users. Insights revealed that challenges were not only informational, but also structural—spanning awareness, trust, navigation, and access.
Based on these findings, I mapped the end-to-end journey from initial awareness to screening completion, identifying key intervention points across both physical and digital touchpoints. The concept evolved into a service system combining community-based engagement, guided support from health workers, and a digital platform to help users navigate the process with clarity and confidence. Prototyping focused on validating how different touchpoints work together as a cohesive system rather than as isolated features.
Learning Outcomes:
Through this project, I developed a deeper understanding of service design within real-world healthcare constraints, particularly how trust, accessibility, and cultural context shape user behavior. I learned to design beyond interfaces by considering the relationships between physical environments, human actors, and digital systems.
The project also strengthened my ability to translate complex, multi-stakeholder systems into structured and actionable design strategies. Additionally, working with a real healthcare partner reinforced the importance of designing with sensitivity, responsibility, and feasibility in high-stakes contexts.
Project Website: